Passenger


 

If your perception of cruising is 5,000 passenger ships with ice skating rinks, water parks, luxury vessels with white glove service and butlers or even the now very popular river cruises, there is an entire additional category that is roughly referred to as expedition and specialty cruising.

Quark Expeditions has been around for 25 years and only does polar travel.

Cruise expedition guest luxury passenger Ponant ship travel vessel year

 

Ever since Chinese technology firm Ehang launched the world’s first passenger drone in February, the unmanned aerial vehicle has captured the imagination of amateur flyers and enterprises alike.

Data from the U.S. Department of Health and Human Services shows a person is added to the national transplant waiting list every 10 minutes.

blood delivery drone Ehang flight lung passenger transplant Xiong Zipline

 

Do not scratch your head during the flight, except in the privacy of a restroom.

On a Delta flight from Paris to Nashville by way of Minneapolis last weekend, flight attendants told a family of five that they could not board the plane for the last leg of their trip home until they went to a Minneapolis hospital emergency department to be treated for head lice, all because the 6-year-old middle son began scratching his head mid-flight while waiting to use the bathroom.

attendants children Delta flight head lice lice Minneapolis passenger plane school

 

Ann Coulter Free To Fly On Delta Airline Says [-0.09]

Posted on July 19, 2017, 12:48 a.m. by Forbes Real Time @ [source]

Conservative political pundit Ann Coulter Airlines is welcome on Delta Air Lines, a spokesman for the airline said today.

Delta promised to refund the $30 Coulter spent for her Economy Comfort seat but Coulter is now suggesting that she was targeted by Delta for her conservative politics.

airline behavior conservative Coulter Delta flight passenger put seat York

 

America may be politically divided, but from Ann Coulter to Bernie Sanders, there’s widespread discontent with the US airline system.

Duncan Hunter, R-Ca., said "It’s an absolute joke that there’s competition in the airline industry.” In 2005 there were 9 major airlines: Delta, Northwest, US Airways, America West, United, Continental, Southwest, AirTran, and American.

air airline Airport American Delta Newark passenger Southwest traffic United

 

As recent events demonstrate, the rigid, rules-based culture of the airline world can create some problematic situations. Whether it’s dealing with an overbooked flight or a passenger who wants the whole can of Diet Coke (yup, there are official rules about that), the rigidity of airline policies and procedures cause a lot of frustration for customers, who are usually just looking for some empathy in the process.

AI helper airline based customers employee flight passenger rules situations staff

 

United Airlines' treatment of one woman and her 27 month old toddler may have crossed the line from just another example of horrible airline customer service to violation of long-standing aviation safety regulations. The Hawaii teacher, Shirley Yamauchi, said she was forced to give up her son's seat on a flight from Houston to Boston by a United flight attendant in order to accommodate an adult passenger.

airline attendant basic FAA flight passenger safety seat United violation

 

If you tuned on the news this past week you learned this time there were no “tapes” and that airplanes sometimes can’t fly in extreme heat. In the past airlines were more likely to try and find you a seat on a competitor, but they are stingier now.

airline Airport American cases flight fly passenger private jet seat Weather

 

With the news of Travis Kalanick stepping down as CEO of Uber after what seemed to be a dramatic meeting with investors, the world is watching to see how this news not only affects the company and tech industry as a whole, but also what it means for overall tolerance of how long CEOs can stay in power when it appears they have fallen on their sword. Both were in the news for weeks.

CEO investors Munoz news passenger stepping tenures tolerance uber United

 

American Airlines was the latest big carrier to make headlines with an onboard incident, after a flight attendant was filmed allegedly striking a mother with a stroller while trying to wrest it from her. The airline reportedly promptly announced an internal investigation, suspended the flight attendant, and upgraded the family in question to first class for the remainder of the flights on their international trip, compensation likely valued in the five figures.

compensation flight flight attendant frequent management passenger plane seat things United

 

CEO Fiascos Typically Start With A Lack Of Empathy [-0.03]

Posted on April 21, 2017, 2:15 p.m. by Forbes Real Time @ [source]

On any given day, it’s pretty easy to find examples of CEOs behaving badly. They’ve faced public outrage for behaviors that, at least initially, indicated a dearth of empathy.

airlines CEO empathy employee Munoz Oscar passenger Test uber United

 

2017 Kia Soul! Boosts Itself To Top Of Segment [0.19]

Posted on April 20, 2017, 4:29 p.m. by Forbes Real Time @ [source]

To say that Kia’s recently introduced turbocharged subcompact crossover surprised me is an understatement. Driver and front passenger have liberal accommodations, with ample storage for phones, drinks, and personal items.

driver Front impressive include model package passenger seats strong vehicle

 

It's remarkable how often businesses forget the importance of trust. Last week United Airlines summoned airport security to drag a passenger off an aircraft when he refused to give up his seat to accommodate a United employee.

airlines bank customers employee Give passenger trust United VW Wells Fargo

 

A Simple Economics Lesson for United Airlines [0.09]

Posted on April 17, 2017, 10:30 a.m. by Small Business Trends @ [source]

If Milton Friedman were alive today and active on social media, he might have “liked” the videos showing United Airlines (NYSE:UAL) forcibly removing a passenger from an overbooked flight. Don’t get me wrong, the Nobel Laureate would almost certainly have been as disgusted as everyone else at the harm done to the passenger.

airline economics market passenger remove resource scarce seat system wrong

 

The United Incident: Society Is Violence [0.06]

Posted on April 17, 2017, 12:40 a.m. by Forbes Real Time @ [source]

Everyone was very mad at United Airlines for violently removing a passenger last week after the video of it went viral. Rather, it is an example of the everyday violence (and threatened violence) that keeps that capitalist order running.

allowed Capitalism functioning Matt passenger Property removed required Socialist violence

 

Your Actions Telegraph Your Values [0.15]

Posted on April 14, 2017, 1:30 p.m. by Small Business Trends @ [source]

How a company behaves speaks volumes about what the leadership believes.

This tells me that the company is very focused on revenue.

airline care crew customers flight passenger pay paying plane staff

 

Pepsi, United, and the Speed of Corporate Shame [0.03]

Posted on April 12, 2017, 7:52 p.m. by HBR.org @ [source]

All companies now operate in a world that’s closely watching their policies, actions, and how they handle themselves when things go wrong. In light of several high-profile public incidents in which brands came under fire (United Airlines and Pepsi, for example), the author highlights three basic realities businesses are facing.

ad brand employees light passenger Pepsi public quickly United video

 

A disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville has thrust the common airline practice of overbooking into the spotlight. But overbooking allows airlines to keep fares lower and serve passengers more flexibly.

airline FARE government market overbooking paid passenger plane seats United

 

The 10 Plagues of Social Media [0.11]

Posted on April 11, 2017, 8 p.m. by Heidi Cohen @ [source]

Have You Protected Your Business From Social Media Evils?

Is your business prepared for modern social media plagues?

business content guidelines marketing passenger platform provide social media sound video

 

United Airlines Flunks Economics 101 [0.14]

Posted on April 11, 2017, 4:51 p.m. by Forbes Real Time @ [source]

The final exam for Economics 101 is not held in a university classroom. United apparently asked for volunteers to leave the overbooked flight, first offering a $400 voucher for future travel, and then upping the offer to $800.

airline held leave needed passenger plane United volunteers voucher years